BlackBerry Experience is a series of Enterprise-focused events intended to bring details of the BlackBerry Solution to Enterprise customers or potential customers. There have been several US events (the last one being in New York City) and Canadian ones. After this Toronto event, BlackBerry personnel return to the US for more Experience events. Breakfast and coffee were available for early risers, which was greatly appreciated. Most attendees could be seen using BlackBerry 10 devices – many of these were Q10’s, followed by Z30’s. There were several displays at the back of the room with BlackBerry representatives available to answer questions about BES 10, BES 12, devices and Enterprise apps.
There were several BlackBerry executives speaking to a large crowd attending the event today. Each spoke about a different way that BlackBerry can help businesses manage their present and future Mobile Device Management needs.
James MacKay, Executive Vice President for Corporate Development and Strategic Planning, spoke first. He spoke about the high level of trust and security that BlackBerry can provide to its customers and users – including devices, Enterprise Mobility Management (EMM), communications of all kinds and embedded software. An example is Nanthealth – the healthcare company that BlackBerry recently invested in. Companies will use the BlackBerry Solution to communicate with doctors – it is a holistic solution which will preserve patient data and confidentiality while allowing those practitioners who need and are allowed access to quickly check, update and act on a patient’s condition. Only the professionals with an appropriate access level will be able to see this data. Medical professionals will be able to make quick decisions based on real-time data – they will be more productive and this will benefit patients, possibly save lives.
Many BlackBerry users did not want to switch to BB10 devices because they felt more productive with the BBOS device. Amongst other features, in response to users’ feedback, BlackBerry is bringing back the physical ‘belt’ from BBOS devices. On their side, IT administrators didn’t want a radical change in the way they configured and managed corporate devices from BES 5 to BES 10. Furthermore, since BES 10 did not manage BBOS devices, many IT and administrative professionals simply stayed with their BES 5 server and BBOS devices. BlackBerry recognised IT professionals’ desire for a simplified, user-friendly and familiar UI and ability to manage BBOS. As of the fall, BES 12 will be introduced, bringing with it an enhanced way to manage ALL devices – BBOS, BB10, iOS, Android and Windows Phone. The UI of BES 12 will not, however, be radically different from BES 5 but it will be easy to load and activate devices and applications.
BES can be utilised to exchange date, messages and video to the workforce. Mobile apps are being developed especially for Enterprise. They provide a challenge that is not present in the consumer space as companies have their own needs for both mobility management and the apps different groups of workers use. Some should have access to enterprise data (and at varying levels) and others do not need this level of access or any at all.
BlackBerry is working in the Machine to Machine (M2M) space with smart machines.
Video: In the Palm of Your Hand
John Sims, president of BlackBerry’s global enterprise services division, spoke about BlackBerry’s Enterprise strategy, stating firmly that BlackBerry’s centre of gravity is the Enterprise. The future of mobility is growing and BlackBerry intends to serve its Enterprise customers by protecting them and arming them as more and more data goes mobile. The scale of growth is so large that data use is measured in the zetabytes – that’s 10 to the power of 21 bytes! With 1,000 times the data, that gives 10,000 times the opportunities – for both empowering employees and for raising risk of a breach. BlackBerry gives the ability to access that data and manage it securely, monitoring the interaction between BES (behind the firewall) and outside. In 2012 the average cost per data breach for US firms was $5.4M – some much higher. Adding in the cost of the reputation breach and you can see why data management, especially on mobiles, is so important. There are a predicted 753M smartphones and 83.9M corporate liable devices to be shipped in 2016 and 60% EMM adoption. That makes for a more fully-engaged, collaborative and productive workforce with the corresponding risk to corporate sensitive data. Other vendor’s products just don’t support the range that BlackBerry does. With the BES 12 launch, BBOS devices will be supported as well as BB10, iOS and Android ones from BES 10. BES 12 gives application management, secure connect, secure workspace, basic MDM EMM, professional services, offering a stack, mobile application enablement, ecosystem enablement and applications. Enterprise is not like the consumer space where applications are concerned – while consumers want hundreds of thousands of apps, Enterprise typically downloads between 10 and 40 apps. Customers can use the BlackBerry servers for file sharing and collaboration. To top it all off, BlackBerry has been a trusted mobility provider for many years and still has the lowest Total Cost of Ownership (TCO) of all vendors over 5 years.
Maribel Lopez of Lopez Research spoke comparing the mobile marketplace to Dickens’ A Tale of Two Cities – “it was the best of times, it was the worst of times”. In other words, paralleling this cautionary tale, the mobile market holds so much promise but so much complexity at the same time. Top IT concerns were managing big data and analytics, mobilising the business and managing those devices, security, cloud computing deployment/strategy, risk/governance, application development. The top Enterprise applications were email, calendar/contacts, CRM/SFA. Organisations are thinking about mobile in a strategic way – in other words giving access to the right data on the right device at the right time. C-level executives need access to data that factory floor employees do not, for example. MDM needs to take these varying needs within the organisation and be able to manage them seamlessly. BES 10 and BES 12 will do that without IT and end-user headaches.
The mobile evolution is extending and enhancing existing business processes – for example, adding location, time stamping etc to deliveries or personnel; in healthcare, e-scribing (prescribing digitally), equipment monitoring, video conferencing/collaborating from an ambulance, remote diagnosis via tablet, , automated drug tracking – how drugs are stored/treated/kept (eg. temperature). Logistics are covered by applications such as signature capture to monitor cargo. From devices to apps to people and content, the content within the app must be secured. So an individual user’s apps are synced and monitored across devices for unusual patterns or deviations which may indicate a breach possibility.
Jeff Holleran, Enterprise Product Strategy, compared the cost of the BlackBerry Solution favourably vs competing vendors. Since BES 10 can secure iOS and Android in the Secure Work Space, it gives iOS and Android devices the same filing and sharing abilities as BB10 devices. The browser uses the same connectivity as BlackBerrys and gets full Docs To Go. The latest Android and iOS OS’s get support with push email just like a BB10 device would. BlackBerry also assured businesses that BBOS devices will continue to be supported “until the last BBOS device is off”! BlackBerry will keep BES 5 up-to-date as people who use it like it as it is since they know and trust it as a stable solution. To make it seamless and cost-free for organisations to switch to BES 10, BlackBerry is offering EZ Pass – this programme allows holders of either BES or competitors’ MDM licenses to exchange them one for one for BES 10 licenses with Silver tier support. Also, when BES 12 is launched in the fall, organisations will get a free upgrade to it. BYOD is the loosest level of corporate control, followed by COPE (company-owned, personally enabled), then COBO (corporate-owned, business orientated – totally controlled, user fully compliant with corporate strategy and rules). BES 10 will support all levels of control. The phone application remains one app and if administration allows, can access the work space. Each device (if allowed) can search its appropriate Application storefront for the apps needed and download. Alternatively, apps can be pushed to devices by IT.
The server software is free and it takes one hour max to install. Network World said that BES is the easiest to activate compared to other vendors – average 20 minutes shorter per device. Adding up thousands of devices, that saves organisations a lot of time and money. There is a BB helpdesk to configure what is necessary but much of the setup is user-friendly and familiar. BES 10 also automates certain set-up tasks, eg matching active directory groups to BES groups. When a new member is added, it propagates to the server right away. Since 50% of calls to the helpdesk were for password resets, IT professionals get the choice to assign a different policy at the user level. As end users are typically not IT professionals, end-user enrollment is a challenge. To meet this challenge, BlackBerry built help into the enrollment by a screen-by-screen step-by-step process to activate the device in the Secure Work Space.
Approximately 800,000 licenses have been traded up through the EZ Pass programme so far. BES 10 users get 24 x 7 x 365 support worldwide with telephone access to the BlackBerry expert support centre. The BES 12 pre-release will be out this summer to users who signed up for it with general release in the fall.
BB10 is an OS built for business, enabling IT to prioritise and respond on your terms. BB10 devices (eg Q10, Z30) give battery life that keeps up with employees and new devices are coming, such as the Classic in the fall, aimed at those who value productivity.
John Tinoio, telecommunications at Toronto District School Board, told how the TDSB uses BES 10 to give end users the apps they need (for example QR readers), maintain confidential student records, and manage employees use of resources or expenses eg gas/travel.
Jeff Gadway, Head of Product Marketing, BBM, spoke on Enterprise-grade BBM, called eBBM. BBM has been a consumer-level success with a current level of about 85M average monthly users, 65% of whom use BBM daily. BBM created value in terms of speed (the majority of BBMs are read within seconds), reliability and privacy (no telephone numbers to give out – BBM works on PIN only). BBM for business means greater productivity – real-time collaboration means increased efficiency – shown by the statistic that 85% of BES 10 users use BBM. An anonymous government customer reported 90% of users on BBM with 75% of the chats to internal users. A healthcare customer reported different data – with 2300 users on BBM, 70% of users were chatting outside of the organisation. This shows the difficulty in management. BlackBerry introduced the eBBM suite – not a single product but a line of products and services. BBM can be used not only for messaging co-workers and staff but voice and video calls, both of whom manage cost and enhance productivity. BBM groups for 50 or fewer employees in a team and Private Channels for greater than 50 allow real-time collaboration between employees within and between teams.
Gold tier services include logging and auditing of BBM chats. BBM Protected provides secure transit for data whether at rest or in transit. There are three layers of security – TLS encryption eg online banking protects BBMs from eavesdropping; BlackBerry secure 3DES BBM key is already in BBM; third level is public/private NIST suite B encryption which is FIPS approved. The BBM is never decrypted until it is on the receiver’s device and each message is individually secured. BBM Protected is activated through BES and pushed to devices when BBM 6 or BBM 10.2 and higher are activated. This enhances for Enterprise but doesn’t change the UI. This last is very important to both end users and the corporate clients who manage their devices. Users have a very similar UI when BBMing Personal or Work contacts – the Work (protected) chat is subtly labelled in the chat window with the familiar lock symbol and the chat is blue, rather than black. BBM Protected will be rolling out in June.
Martyn Mallick, Vice President of Global Alliances and Ecosystems, spoke about business applications. Since BYOD has infiltrated Enterprise, the tactical focus was on MDM while business transformation was put on hold. However, managing devices is only the start. Enterprise-grade apps are more challenging since new technologies are emerging which cause market confusion. For example, typical apps were built for desktop with data sitting behind a firewall. However, as business goes mobile, apps that run the business need to go mobile as well. The challenges are that as BYOD began, more devices proliferated with more apps and more integrations. A complete ecosystem contains a secure app platform – the gold standard for secure, regulated end-to-end mobility. Cross-platform meant app management and distribution headaches, apps for work and play – secure vs recreation. Corporate in-house apps are also needed to serve organisations unique needs.BES solves the mobile VPN issue with secure containers for iOS and Android so tha tthese OS’s can leverage the same secure VPN as BlackBerrys – they don’t need a separate VPN. The apps come through the firewall and BlackBerry infrastructure as approved by admin.
App management is done through the enterprise app store according to IT criteria. Some apps are determined as ‘necessary’ so are pushed through BES. Users get near rel-time notifications with guaranteed delivery and acknowledgement and offline capabilities. BlackBerry works with organisations on custom apps, ecosystem support and developer relations with developer experts supporting app development across a broad section of commercial apps.
Take home: BES 10 and BES 12 solve mobile VPN, cross-platform apps, mobilise business users and apps, recognising that users need more than email – that freedom of choice is important. Organisations must future-proof their investments and simplify to enable them.Read Full Post | Make a Comment ( 1 so far )
There are many people, both iOS users and not, who do not know that their iTunes library will sync with their BlackBerry. If you are purchasing any BlackBerry smartphone, whether it is the latest Z10 or Q10 device or you prefer an OS 6 or 7 device such as the Bold 9900, Curve 9360 etc, iTunes will sync with it. This is a relief to iPhone or iPod users who are looking at buying a BlackBerry but are afraid of losing their iTunes music library.
First of all, to install and then sync to your new BlackBerry OS 7 and below you will need BlackBerry Desktop Manager. This should automatically be triggered to download when you first hook up your new BlackBerry to your PC or Mac. If you prefer to download and explore beforehand, you can download it from http://ca.blackberry.com/software/desktop.html for either PC or Mac. Also see http://ca.blackberry.com/software/desktop/blackberry-media-sync.html . (It notes in the fine print that “BlackBerry Media Sync is compatible with 32-bit editions of Windows® XP Service Pack 2 AND 64 and 32-bit e editions of Windows Vista™ which requires iTunes version 7.7.1 or higher. Not compatible Windows 2000. Mac OS 10.4 and 10.5 require iTunes version 7.7.1 or higher. All applicable charges will still apply for the purchase of music from iTunes.”)
If you have an OS 10 device (Z10 or Q10 at this point), you will need BlackBerry Link instead at http://ca.blackberry.com/software/desktop/blackberry-link.html and these are the instructions on transferring your files from an iPhone to a BlackBerry 10 device: http://ca.blackberry.com/content/dam/blackBerry/pdf/howTo/Switching_from_an_iPhone_to_a_BlackBerry_Z10.pdf When setting up, you will get a choice to either sync with iTunes or Windows Media Player. Choose iTunes, assuming that is your preference.
After initial setup, (Windows) iTunes can be synced by just right clicking on the Music icon when the My Computer tab is checked. Then choose ‘sync’ to transfer files to the Z10. There also were some songs I was not interested in having on my playlist any more so I was glad to be able to get rid of them. 🙂
There are many helpful sites, including BlackBerry Help sites for general or specific information eg http://ca.blackberry.com/support.html and http://ca.blackberry.com/support/smartphones.html and on YouTube http://www.youtube.com/user/blackberrysupport, as well as many blog sites and @BlackBerryHelp on Twitter https://twitter.com/BlackBerryHelp which have many resources to help.
Enjoy your new BlackBerry! 🙂Read Full Post | Make a Comment ( 11 so far )
Great tip from Andrew! If your Instagram has stopped working and you didn’t link it to Facebook in the first place, try this to get it back.
The way I did it was I logged into Instagram from an ipad or iphone or any Android device. Then, I linked the account to my Facebook account. The way I did that is click the icon on the right lower corner of the iOS/Android device then click the gear to go into Settings. Next click Share Settings and then choose Facebook. You may see a pop up asking you for Allow Access.
*** Just make sure that the device was already logged in to the Facebook account.
After that I did the reset process with face book and it let me reset it.
Now here is the article from CrackBerry Click Here with steps of to get Instagram on the BB10. Now if it doesn’t work do what I did (read the beginning) .
The largest part of my reluctance to use a touchscreen was a previous bad experience with one (iPhone 4) and a great experience with my BB Bold 9900. Several people assured me that I’d love the Z10 keyboard. These people (who had a Dev Alpha prototypes) ranged from experienced touchscreen users to those who strongly preferred the physical QWERTY keyboard. They told me that the predictive text was the saving grace of the Z10.
(Image courtesy of http://twimgs.com/informationweek/byte/news/2013-Jan/bb10-keyboard.jpg)
After about a week of use, I found the Z10 keyboard familiar, like an old friend. Below you can see what happens when you type so fast you forget the spaces. The Z10 simply suggests the correct spacing. It does not do it for you–you are in control at all times. I like that!
(Image courtesy of http://nerdberry.net/wp-content/uploads/2013/02/IMG_00000137.png)
Please follow the link below for the complete article written by myself for Decoding.comRead Full Post | Make a Comment ( 1 so far )
An introduction to the BlackBerry Z10, especially its core feature of the Hub, the Peek action and overall Flow. It is a very intuitive device–easy and a pleasure to use. Please follow the link below for the complete article written by myself for Decoding. 🙂Read Full Post | Make a Comment ( 1 so far )
I have been using my Z10 for 3 weeks now and when showing it to others, they are blown away by the Time Shift feature on the camera. For example, I was out with six friends in a rather dimly-lit restaurant. We were taking pictures of each other, then the waitress offered to take one. I handed her my Z10 and told her to tap the screen to take the picture. She looked nervous but did so (she had never seen a Z10 before, it was clear). When we looked at the picture, it was blurry as she had moved the camera while tapping it. I told her not to worry, that it was a BlackBerry and could fix that. 🙂 My friends watched as I slid the bottom slider from left to right to find a time when she had held the phone still, then adjusted individually for the best smiles of my friends and, voila! A beautiful picture of our evening to share. The relatively low light was not a problem despite the fact that the flash does not go off during Time Shift photography, undoubtedly because of the multiple rapid exposures necessary for the Time Shift feature.
(Picture courtesy of http://im.tech2.in.com/images/2013/jan/bb10_timeshift_640x360.jpg)Read Full Post | Make a Comment ( 4 so far )
First, I had to give up my beloved Bold 9900. It was the best device I have ever used, and the gamut of my previous devices runs from a Samsung flip feature phone to a Kyocera 9100 (a rudimentary smartphone) to an iPhone 4. I thought each device was great at the time but after some time with them there was always something lacking. With my final device before the 9900, the iPhone, I disliked the touch keyboard and its annoying autocorrect until I had to turn it off, thus making numerous errors every time I texted so having to retype some words. I also disliked the fact that I could not modify the device the way I wanted to as modifications were the perview of Apple. As a person who regularly modifies my desktop computer (both hardware and software), I found this very annoying. So when Bell kindly informed me that I was eligible for a hardware upgrade, I immediately went to the store and got a shiny new BlackBerry Bold 9900. A friend had shown me her older Bold but the small keys were too small for my fingers. I was very happy when I saw the 9900’s bigger keys, touch screen and overall size.
I knew, however that “the BlackBerry 10” as it was then called, was coming out in the near future but could not wait before getting the 9900. It was love for a good 8 months.
Then January 30, 2013 and the launch of the BlackBerry Z10 and Q10 devices. I had seen the videos on BlackBerry’s YouTube page, followed developers on Twitter and Google+, even attended a BlackBerry consumer forum. I wanted to try an all-touch device again. As I wanted to buy the Z10 outright (since my contract was only 8 months old), I was very disappointed when I was told that retailers were not selling the Z10 outright for weeks after release. I then decided to give my 9900 and the Bell plan to a family member and take on a new contract from Rogers as their salespeople seemed to know more and be more supportive (to me) of BlackBerry.
On February 4th, the day before release, I went into the Rogers store near work an hour before closing–plenty of time, I thought, to order my Z10 in white and be able to pick it up the next morning before work. But by the time Bell could port the family member’s number from her old Wind account to my 9900, set up a dummy account for Rogers to then port my number to them, it was a few minutes to close. The Rogers salesman reassured me that all would be finished that night, which was a great relief. At 9:00 p.m. February 4th, all was set up for the morning.
February 5th–release day
I arrived at the Rogers store (luckily I work in the same mall) 20 minutes before opening. There were already 5 people lined up and more joined us as it got closer to opening time. When the store opened, our names were taken to be called in order. I could see my salesman already sitting at a table with a Z10 box and papers. I went over to him and we went through the final processing–or tried. His computer kept crashing and he eventually took down all the information needed on paper. What was supposed to be an easy in and out procedure ended up taking an hour. That’s what happens when you go release day, I suppose. 😀
Z10 in its lovely box. Very well crafted–I like the large blue “Z10” on the black box!
My Z10 booting up for the first time!
Installing software update.
Tutorial screen on gestures.
Screen showing minimizing apps.
Bold 9900 (left) and Z10 (right) ready for the device switch.
Now time to play! No, no, no, no! Time to be serious. There were three devices involved in my Z10 purchase: my daughter’s BlackBerry Curve 9360 (a beautiful device, she had just grown out of it–she also wanted a BlackBerry 10 device but is waiting for the Q10), my 9900 and the new Z10. First, to switch devices from the OS 7.1 9900 (which used BB Desktop Manager) to the Z10 (which was incompatible with DM). Hmmm. Luckily, after fiddling around a bit, I found that I could use the Switch Devices on BlackBerry Link (the upgrade to BB Desktop Manager) to switch from the 9900 to the Z10.
BlackBerry 3FD6 (soon renamed for my computer “BlackBerry Z10”) hooked up to the computer and labelled…Drive Z! 😀
Initial set-up for syncing. First, backed up the 9900 using Desktop Manager and used Device Switch to upload all files and data. Then hooked up the Z10 and used BlackBerry Link to sync the 9900’s data to it.
All good. At first. Had a few hiccups during which I got the screen below. It looked like my media files were not syncing as this same screen displayed for 10 minutes. Not good! I disconnected the Z10, pulled the battery and rebooted. Then connected both devices at the same time and re-did the device switch, this time with only BlackBerry Link. That time it worked! All previous media files were safely on my Z10!
Now to set up my social networking accounts–Twitter, Facebook, LinkedIn, some of my e-mails. (I decided not to set up one of them as it is my “garbage” e-mail–the one I give retailers when they want to send me coupons, etc. Notably, it is the only one that gets spam–I don’t exactly need Viagra lol being a female! But I digress.).
I checked my contact list and it was set up just like I’ve seen in the videos! All known contact info eg phone, address, Facebook, Twitter, LinkedIn and BBM (even some who I hadn’t known had BlackBerrys–who immediately got BBM requests) were all together in one group for each person. If I had never had their info (eg Twitter contacts), it also respected their privacy and didn’t send me anything (eg e-mails) I didn’t have before. The only new info it pulled in were people who were on LinkedIn. I liked seeing all the information in one place–not wondering whether I had the info but just somewhere else and had to hunt for it. If I was privy to their info, I had it gathered together in the contacts. Great job, BlackBerry! A very efficient use of my time.
Now to play and use all those awesome features I had only just seen in the videos!
My BlackBerry family! Looking forward to the BB10 upgrade for my PlayBook!
More blogging later as I use my Z10. I’m sure there will be hiccups along the road but it is an awesome device and I know that we will get along fine. 😉Read Full Post | Make a Comment ( 3 so far )
The new BlackBerry Z10 has launched! It feels great to hold and is even more awesome to use! Read the blog below for more info from DevBlog.
This is the moment we’ve all been waiting for – the BlackBerry Z10 has taken the stage and we’re pleased to introduce it to you. It is a gorgeous device in black and white, and it’s designed to showcase the elegance of BlackBerry 10.
When introducing the BlackBerry Z10, Thorsten Heins said, “This is the most beautiful BlackBerry we have ever launched. I can’t wait for you to try it out. We knew a large beautiful display was important. This is the window into the BlackBerry 10 experience.”
I would definitely call this the best BlackBerry smartphone to date! The BlackBerry Z10 has a specially designed screen for precise touch input, so typing on the BlackBerry keyboard can be faster and more accurate. The BlackBerry Z10 screen uses the latest technology to ensure images are sharp, clear and incredibly vivid.
The device and BlackBerry 10 software were designed together…
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